運送政策
SHIPPING POLICY
Processing Time
Everything is handmade in small batches, so please allow 2-3 business days for me to prepare and package your order before it ships.
🚚 Shipping Within Canada
After processing, shipping typically takes 2-7 business days depending on the shipping speed you select at checkout. We ship via Canada Post or Purolator.
🚚 Shipping to the United States
Shipping typically takes 7-14 business days after your order is processed.
We ship via Canada Post, Purolator or DHL.
Important note about duties and taxes:
- Your checkout total includes product price, shipping, and applicable taxes
- Customs duties may apply at delivery depending on the carrier and shipment value
- If duties are charged, they will be collected by the carrier upon delivery
- We cannot predict or prepay these fees as they vary by carrier and customs assessment
To avoid surprise charges, we recommend choosing carriers that offer duty-prepaid options when available at checkout.
🚚 International Shipping (Outside Canada and US)
- Shipping times vary by destination, typically 2-4 weeks
- Import duties, taxes, and customs fees are the buyer's responsibility and will be collected upon delivery
- Please check with your local customs office to understand potential fees before ordering
- All items and values are accurately declared on customs forms as required by law
🛵 Local Delivery
Free local delivery is available within 5 km of our location. Select "Local Delivery" at checkout. Enter your address - if you're within 5km of our Dauphin studio, delivery is FREE.
Choose pickup at checkout for FREE - no shipping charges.
Tracking Information
You will receive a tracking number via email once your order ships so you can follow your package's journey.
Delivery Dates
We cannot guarantee specific delivery dates. If you're ordering a gift, please plan ahead and give yourself extra time to account for processing and shipping.
Lost or Delayed Packages
Once your package is dropped off with the shipping carrier, it is in their hands. While we are not responsible for delays, lost packages, or porch theft after shipment, we understand how disappointing these situations can be. We will do our best to help you work with the shipping company to resolve any issues.
Questions?
If you have questions about shipping, please contact us through our contact form.
