FAQs

Please send all order questions through our contact form. I know social media feels convenient, but messages there get buried quickly—especially during busy restock days. Using our contact form helps us keep track of every conversation and respond thoughtfully. Our customer service typically replies within 2 business days.

I want you to love what you receive! Please note that colors may appear slightly different on your screen than in person.

If you change your mind within 24 hours of ordering, just reach out and I'll cancel it for you. After that, orders are already in production.

I accept returns of unworn jewelry and unused pottery within 15 days if they're in original condition. You'll need to cover return shipping. Please contact me within 3 days of receiving your package if there's an issue—I'm here to help!

If something arrives damaged from shipping, let me know right away with photos. I'll work with you to make it right.

Please allow 2-3 business days for me to carefully inspect, prepare, and package your order, plus 2-7 days for shipping within Canada (you'll choose your shipping speed at checkout).

I can't guarantee specific delivery dates, so if you're ordering a gift, please plan ahead and give yourself extra time! 

Yes you can order online and charge free in shipping.

🛵 Local Delivery--Free local delivery is available within 5 km of our location. Select "Local Delivery" at checkout. Enter your address - if you're within 5km of our Dauphin studio, delivery is FREE.

🏡 Studio Pickup--Choose pickup at checkout for FREE - no shipping charges.  

Currently on a case-by-case basis, please email via the contact page & I will add your country to the list of destinations for the piece(s) you'd like to purchase

🚛 🛩️ For US orders:

Shipping typically takes 7-14 business days after your order is processed.

We ship via DHL, Purolator, UPS or Canada Post.

Important note about duties and taxes:

• Your checkout total includes product price, shipping, and applicable taxes
• Customs duties may apply at delivery depending on the carrier and shipment value
• If duties are charged, they will be collected by the carrier upon delivery
• We cannot predict or prepay these fees as they vary by carrier and customs assessment

To avoid surprise charges, we recommend choosing carriers that offer duty-prepaid options when available at checkout.

🛩️ For other international orders:
• Shipping times vary by destination (typically 2-4 weeks)
• Import duties, taxes, and customs fees are the buyer's responsibility and will be collected upon delivery
• Please check with your local customs office to understand potential fees before ordering

I accurately declare all items and values on customs forms as required by law.

I don't offer custom work, commissions, holds, preorders, or wholesale orders, though I appreciate the interest!

Each piece is created freely and intuitively, allowing my creative process to flow naturally without the constraints of deadlines. This approach keeps my work authentic and ensures that creating remains a joyful, peaceful practice.

As a solo maker working in my studio, I create pottery and jewelry in small batches. New jewelry releases happen every 3-12 weeks, and new pottery releases happen every 8-16 weeks during scheduled shop updates. If you see something you love, don't wait—each piece is handmade and truly one-of-a-kind.

Pottery glazes are especially unique. Variations in glaze thickness, layering, and kiln shelf temperature mean no two pieces ever look exactly the same.

Email subscribers get first notice of upcoming launch dates and times before I share on social media. All restocks are first-come, first-served to keep things fair for everyone. Join my mailing list for early access to new releases.

Adding something to your cart doesn't hold it. Pieces go to whoever checks out first.

To move faster during shop updates, save your payment details or log in before browsing. 

Every ceramic piece goes through a slow, intentional process: 

1. Choose your clay: Choosing the right clay is an important decision. There are many different clays, but there are three main types that most potters choose from, each with its own benefits and firing temperatures.

2. Clay Preparation and Wedging: Clay is prepared by kneading it (wedging) to remove air bubbles and ensure a consistent moisture level.

3. Shaping: I form each piece on the pottery wheel or by hand.

Wheel Throwing: Spinning clay on a pottery wheel to create symmetrical shapes.
Hand-building: Using methods like pinching, coiling, or slab construction for more organic shapes.

4. Drying and Trimming: The piece dries to a "leather-hard" stage, where it is firm enough to handle but still damp. At this point, it is trimmed to remove excess clay and carve details. The clay dries completely—this can take weeks depending on humidity. They need to be dry slow.

5. Bone Dry Stage: The pot is left to dry completely, becoming very fragile and light in color.

6. Bisque firing: The bone-dry piece is fired in a kiln at high temperatures about 1,800°F (1000°C), turning it into hard, porous pottery called "bisqueware". This hardens the clay permanently but leaves it porous enough to absorb glaze. The kiln cools for 24+ hours.

7. Clean Bisqueware: Wash or wipe down bisque-fired pottery to remove dust, debris, and loose clay particles before glazing. This essential step prevents common glaze defects like crawling (where glaze pulls away from the surface), pinholes, unglazed spots, and uneven coating.

8. Glazing: Each piece is coated with a glass-like glaze by dipping, pouring, or brushing. The glaze mixture is carefully calibrated to the ideal density (specific gravity of 1.4–1.5) to ensure smooth, even coverage—preventing thin spots or crawling that can compromise the finish.

Pottery pieces featuring more than three colors require 2–3 coats per color, with each coat needing to dry completely before the next is applied—a meticulous process that builds depth and vibrancy. Before firing, the base of each piece is wiped clean to prevent it from fusing to the kiln shelf.

Proper glaze mixing and application are essential—they determine whether your piece will have a flawless, durable, glassy finish that lasts for years.

9. Glaze firing: The second firing reaches 2,232-2,345°F (1,222-1,285°C), melting the glaze into a glassy finish. Another long cool-down follows.

10. Finishing touches: I wet-sand any rough spots to make sure every piece feels smooth and finished in your hands.

11. Extra: For pieces with gold luster and pottery decals, there's a third firing at a lower temperature (1,112-1,382°F) to set the details. 

12. Recycle Clay: Pottery clay is recycled by collecting scraps, letting them dry completely, slaking them in water to create slurry, drying the mixture on plaster, and wedging it to restore plasticity. This sustainable process converts trimmings, slurry, and failed pots into usable clay, saving money and reducing waste. 

Yes! All glazes I use on my tableware are food-safe and lead-free. They're specifically formulated to create a durable, non-toxic surface that's safe for food and beverages. Each piece is fully sealed and waterproof after the final firing, making it perfectly safe for everyday use with hot or cold drinks and food.

My stoneware is made to be used and loved daily! Here's how to keep it beautiful:

Microwave: Safe to use, but I can't make guarantees. Ceramics get hot and hold heat—use caution when handling.

Oven: Safe up to 450°F. Always start in a cold oven and let it warm up gradually. Never put cold stoneware into a hot oven or on a stovetop—sudden temperature changes cause cracking.

Freezer: Let pieces cool to room temperature first. No hot-to-freezer transitions!

Dishwasher: Technically safe, but I recommend hand washing to keep the glaze looking its best. Harsh dishwasher detergents may dull surfaces over time. 

Hand washing: Use gentle detergent and avoid steel wool or abrasive scrubbers.

Gold luster is gorgeous but delicate! Once fired, it's food-safe (it's been used on fine china for centuries), but it needs special care:

• No microwave - the metal will spark
• No dishwasher or oven - heat and detergent will fade the finish
• Hand wash only with mild soap and a soft cloth
• Polish occasionally with a jewelry cloth to keep the shine

Think of these pieces like heirloom china—beautiful for special moments, not everyday rough use.

Polymer clay is a lightweight, flexible material that's baked to harden. It's perfect for earrings because it's so comfortable to wear—you'll barely feel them!

All my jewelry uses high-quality materials: 14K gold-filled, 925 sterling silver, or hypoallergenic stainless steel (lead & nickel free). Some components are 18K gold-plated and 14K gold-plated, I will leave notes in the description.

Care tips:
• Wipe gently with a soft, damp cloth (unscented baby wipes work too)
• Store in a cool, dry place—avoid leaving in hot cars
• Don't bend, drop, or toss in a crowded bag
• Remove before showering, swimming, or applying perfume/lotion
• Resin pieces scratch easily—store separately and never use alcohol or harsh chemicals

Treat them gently and they'll last for years!

You can fix scratched resin on polymer clay earrings by either polishing the scratches out or applying a new, thin top coat of resin. 

polishing method is best for minor surface scratches and general cloudiness. 

1) Clean the surface: Wash the earrings with mild soap and water, and dry them thoroughly with a microfiber cloth to remove any dirt or oils.
2) Sand (optional for light scratches): For more noticeable scratches, gently wet sand the area using a high-grit wet/dry sandpaper, starting around 1000-1500 grit and working your way up incrementally to 3000 grit. This will make the area appear dull or cloudy initially, which is normal.
3) Apply polishing compound: Put a small amount of a plastic or resin-specific polishing compound (such as Flitz Polish or Novus Plastic Polish) onto a clean, soft cloth or buffing pad.
4) Buff the area: Rub the compound in a circular motion with gentle pressure until the shine returns. For deeper scratches, you may need to repeat the sanding and polishing steps with a bit more pressure.
5) Final clean: Wipe away any residue with a clean microfiber cloth.

The difference is huge when it comes to how long your jewelry lasts. 

14K Gold-Filled: A thick layer of real 14K gold is bonded to a base metal. By law, it must be at least 5% gold by weight—that's 100 times more gold than plated! It won't tarnish, chip, or wear off. Perfect for sensitive ears and daily wear. Can last 10-30+ years.

Gold-Plated: A super thin layer of gold is applied to the surface. It's beautiful and budget-friendly, but the gold wears off over time with use, moisture, and friction. The gold-plated jewelry is a good option for people who do not wear jewelry often. Its affordability allows for access to a wide range of styles for occasional use.

I use gold-filled hardware in most of my jewelry because it long-lasting, higher quality, tarnish-resistant, and hypoallergenic for most people.

Sterling silver naturally tarnishes when exposed to air, moisture, and certain chemicals—it's totally normal and doesn't mean it's damaged!

To prevent tarnish:
• Store in an airtight bag or container
• Keep away from water, perfume, and lotions
• Remove before showering or swimming

To clean tarnished silver:
• Use a silver polishing cloth
• Or make a paste with baking soda and water, gently rub, rinse, and dry thoroughly